Order Protection is an optional $4.95 service provided by Tovlyn for the covered physical items in your order. It is not automatically added and is not a third-party insurance policy.
Covered incidents
If the carrier confirms loss in transit, or your item arrives damaged in transit, contact us with your order number. For damage, include photos of the item and packaging. After review, Tovlyn will arrange a replacement or refund for the affected item.
Request help
Contact Us as soon as you discover a delivery problem. We may work with the carrier or supplier to confirm the incident.
Scope
This service covers loss or damage during transit. It does not cover normal wear, damage after delivery, or an incorrect delivery address supplied at checkout. Your ordinary customer support and 60-day satisfaction guarantee remain available whether or not you purchase this service.